terms

TERMS Volemos Travel LLC, conducting business under the fictitious business names “Volemos Travel”, “Let’s Fly Travel Agency” and “Let’s Fly San Diego” (collectively referred to as “we,” “our,” or “us”), requires that anyone (“you” or “your”) who uses our services adheres to the following Terms of Use (“Terms”). By using our services, you acknowledge and agree to these Terms and any additional terms and conditions provided by us.

    1. SUPPLIERS AND SERVICE PROVIDERS We collaborate with third-party travel suppliers, including, but not limited to, airlines, hotels, car rentals, cruises, and tour operators (collectively, “Suppliers”). We act solely as a sales agent and intermediary between you and these Suppliers. As such, we are not responsible for the actions, omissions, or any services provided by these Suppliers.

    2. OUR ROLE
      We assist you in finding travel Suppliers and arranging travel plans, but we do not enter joint ventures, partnerships, employment, fiduciary, or similar relationships with you or any Supplier as a result of your use of our services. While we consider various factors, such as availability, your preferences, and input from Suppliers, when recommending them, the final choice is yours. We assume no liability for any dissatisfaction or issues arising from your interaction with the Suppliers you choose, nor are we responsible for the quality or delivery of their services.

    3. RESERVATION AND PURCHASE TERMS
      By making a reservation, placing a deposit or purchase through us, you agree to comply with our terms and the terms and conditions of our Suppliers. Failure to meet these terms, such as not making timely payments, may result in forfeiture of funds, cancellation of reservations, or denial of services. Prices are subject to availability and may change without notice until your reservation is confirmed. Descriptions and images of travel services are for informational purposes only; we do not guarantee their accuracy and are not liable for any errors. You are responsible for verifying details directly with the Supplier before booking. Some Suppliers may require you to sign liability waivers before providing their services. Refusal to sign may result in the cancellation of your reservation or denial of access to services, in accordance with the Supplier’s policies. Compliance with these requirements is solely your responsibility. Refunds, if applicable, are governed by the Supplier’s refund policies. While we will assist with refund requests, the Supplier determines both the amount and timeline for any refunds.

    4. PAYMENT TERMS
      We accept various payment methods, including credit cards, debit cards, cash, and wires.  Final payment timelines are generally 30 or 60 days before travel, though specific deadlines may vary depending on the booking. Exact payment terms will be provided at the time of reservation. All payments must be made according to the terms and currency specified at purchase.

    5. CHANGES AND CANCELLATIONS Your ability to modify or cancel reservations depends on the Supplier’s policies. Changes or cancellations may incur fees from both the Supplier and an administrative fee of up to $250 per passenger from us. This fee will be disclosed before any changes are confirmed. We are not responsible for changes or cancellations caused by unforeseen events beyond our control, such as government actions, war, terrorism, extreme weather, or other force majeure events. In such cases, we will work with the Supplier to seek available options, including alternative bookings or partial refunds, according to the Supplier’s policies. We strongly recommend purchasing travel insurance to cover unexpected events, as we are not responsible for the terms, coverage, or claims provided by third-party insurers. Suppliers may also cancel or modify your booking due to reasons beyond our control, such as overbooking, property closures, or natural disasters. If this happens, we will notify you as soon as possible and offer alternative options or a refund if applicable, subject to the Supplier’s policies.

    6. DISCLAIMERS REGARDING SUPPLIERS Our Suppliers operate as independent contractors, and we serve solely as a sales agent for these Suppliers. We are not liable for their actions, errors, omissions, representations, or negligence. This includes any potential injury, death, property damage, loss, delay, or other expenses resulting from their services. In the event of delays, cancellations, overbooking, schedule changes, operational cessation, labor disputes, governmental actions, acts of war, terrorism, weather events, or any other causes beyond our control, refunds or remedies, if applicable, will adhere strictly to the Supplier’s policies. Our inclusion or offering of products and services does not signify an endorsement, nor do we guarantee their quality or availability. All claims related to products or services are directed solely at the Supplier. We disclaim liability—whether based on contract, tort, strict liability, or other grounds—for any direct, special, or consequential damages arising from Supplier services. You release us from any liability associated with these Suppliers.

    7. PROPOSALS AND ADVERTISED TRIPS
    8. All travel proposals and advertised trips are for informational purposes only and are subject to change without notice. Final pricing and availability are confirmed at the time of booking, and we do not guarantee that advertised prices will be available at the time of reservation. In compliance with California AB-537 and SB-478, all advertisements for our travel services include all charges except government taxes and mandatory fees. The full cost, including any taxes and fees, will be displayed before you finalize your booking.

      We are a registered Seller of Travel in the State of California, CST 2159503-40. California law requires certain sellers of travel to have a trust account or bond. Volemos has a trust account. Volemos participates in the California Travel Consumer Restitution Fund (TCRF). Right to prompt refund in the event of a cancellation: Upon cancellation of the transportation or travel services, where the passenger is not at fault and has not canceled in violation of any terms and conditions previously clearly and conspicuously disclosed and agreed to by the passenger, all sums paid to the seller of travel for services not provided will be promptly reimbursed to the passenger unless the passenger otherwise advises the seller of travel in writing after cancellation. This provision does not apply where the seller of travel has remitted the payment from the customer to another registered wholesale seller of travel or a carrier, without obtaining a refund, and such other provider fails to provide the agreed-upon transportation or service. In this situation, the initial seller of travel must provide the passenger with a written statement accompanied by bank records establishing the disbursement of the customer payment, and if disbursed to a registered wholesaler of travel, proof of current registration of that wholesaler. California Travel Consumer Restitution Fund (TCRF): This transaction is covered by the California Travel Consumer Restitution Fund (TCRF) if the seller of travel was registered and participating in the TCRF at the time of sale AND the passenger is located in California at the time of payment. Eligible passengers may file a claim with TCRF if the passenger is owed a refund of more than $50 for transportation or travel services which the seller of travel failed to forward to a proper provider or such money was not refunded to you when required. The maximum amount which may be paid by the TCRF to any one passenger is the total amount paid on behalf of the passenger to the seller of travel, not to exceed $15,000. A claim must be submitted to the TCRF within 12 months after the scheduled completion date of the travel. A claim must include sufficient documentation to prove your claim and a $35 processing fee. Claimants must agree to waive their right to other civil remedies against a registered participating seller of travel for matters arising out of a sale for which you file a TCRF claim. You may request a claim form by writing to: Travel Consumer Restitution Corporation; 468 Manzanita Ave., Suite 1, Chico, CA 95926; or by visiting TCRC’s website at: www.tcrcinfo.org.

    9. USER CONDUCT
      You agree to use our services lawfully, refraining from violating any applicable local, national, or international laws or regulations. Additionally, you agree not to engage in fraudulent, harmful, or deceptive activities, impersonate others or misrepresent your affiliation, or disrupt or interfere with our services.

    10. INTELLECTUAL PROPERTY
      All content, trademarks, and intellectual property associated with our services—including, but not limited to, our website content, logos, trip itineraries, promotional materials, and proprietary booking systems—belong to us or our Suppliers. You may not use, reproduce, distribute, or modify any of these materials without our prior written consent. Unauthorized use of our intellectual property may lead to legal action.

    11. DISPUTE RESOLUTION

    12. These Terms are governed by California law. Any disputes arising from these Terms or your use of our services will be resolved through binding arbitration, administered by the American Arbitration Association (AAA), in San Diego County. Claims that are ineligible for arbitration under California law may be brought to court instead.

      By agreeing to arbitration, both parties waive the right to participate in class action lawsuits; all disputes must be handled individually. Our liability for any claim related to our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages arising from your use of our services, even if we were advised of such possibilities.

    13. INDEMNIFICATION
    14. You agree to indemnify and hold us harmless against any claims, damages, losses, or legal fees arising from your use of our services, your violation of these Terms, or any infringement of third-party rights.    
    15. UPDATES AND MODIFICATIONS
    16. We may update or modify these Terms at any time. Changes will become effective immediately upon posting on our website. Your continued use of our services following the posting of changes indicates your acceptance of the updated Terms.    

    17. NO THIRD-PARTY BENEFICIARIES
      These Terms are solely between you and us and do not confer any rights or benefits to third parties.
    18.      
    19. WAIVER
    20.   If we choose not to enforce a specific part of these Terms at any time, this does not mean we waive our right to enforce that or any other part of these Terms in the future    

    21. ENTIRE AGREEMENT
    22. These Terms, along with any additional legal notices or agreements, constitute the entire agreement between you and us regarding your use of our services. They supersede all prior communications, agreements, and representations, both written and oral.    

    23. SEVERABILITY
    24. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply in full force. The invalid section will be revised only as necessary to make it enforceable, or it may be removed without affecting the rest of these Terms.    

    25. CONTACT INFORMATION
    26. If you have any questions or concerns about these Terms, visit www.volemos.travel/terms or contact us at terms@volemos.travel.